Buyer, Be Wary of Company

I'm calling you out Company. Yes, you.

I bought a refurbished Zebra LP 2844 postage printer from you in February. On May 20, approximately 90 days later, it began throwing bits of extra text into each label, making them print over two labels instead of on one. I've tried everything, using every troubleshooting technique in the online manual, reinstalling drivers, trying different drivers from the Zebra website, and exhausting every option with both Stamps.com and Zebra tech support, to no avail.

Interestingly, diagnostics by the Zebra tech revealed that my "Zebra LP 2844" is not in fact what it appears to be. It has the logic board from an LP 2443 - an older model Zebra hasn't supported for quite a long time. I looked it up on their website and it was discontinued in 1999.

I've given up on making this printer work properly, and purchased another one to replace it. The vendor I ordered my new printer from is aware of your Frankenstein refurbishing practices and has encountered other customers with similar experiences in the past. He assures me that while the parts inside the printer I'm getting have been swapped, they've all been replaced with working parts from other LP 2844 printers. That way I can be sure that standard 2844 drivers and supplies will work. And that they were at least manufactured in this century.

I'm glad there are vendors doing business refurbishing used equipment like this. It wouldn't make sense to put all these parts in a landfill when they can be used. I just wish I had been informed when I chose to buy your printer that it had significant functional internal parts from other models. Because it's not really what it says it is, and that's not an ethical selling practice.

I should have heeded my instincts and avoided doing business with a business called Company. It implies either you don't think your business is important enough to warrant having an identity, or you'd rather it NOT have a memorable identity. I looked at your feedback, and it looks like you might be playing the odds, hoping MOST people don't have issues, and the ones that do don't report you, take action, or perhaps even remember who they bought the mislabeled or nonfunctional equipment from.

Seller, be honest. Or beware of buyer.